All contacts to the seller within 36 hours will receive a written or telephone response. Except on public holidays and weekends.
Return and exchange process:
1. Contact us, even in the form of an e-mail (email@example.com).
2. Include in the letter the order number, product name, and time of order, and please write your complaint and request.
3.a) In case of a quality defect, it must be sent to us (1107 Budapest Árpa utca 10.) for inspection at our own expense, and regardless of the result, we will also inform the customer by e-mail.
b) In case of exchange *, it must be sent to us at your own expense (1107 Budapest Árpa utca 10.), regardless of the reason, we will also inform the customer by e-mail.
(* please note that our printed t-shirts are all made to order, we do not work from stock, so when the buyer places the order, we produce it on the basis!)
a) In the event of a quality defect with the intended use, we will replace the product and return it to the customer at our own expense.
b) In the event of a quality defect due to improper use, the seller will refuse the replacement and will be returned at the buyer's request, but at the buyer's expense.
c) In other cases, an individual decision is always made.
d) In case of replacement, if the replacement is justified, such as size problems (with the exception of graphic t-shirts that are made to order), it will be returned to the seller at his own expense and the replacement goods will be delivered by the seller at his own expense. .
e) Replacement If you have received a bad order, you have received another product, then the buyer must deliver the product to the seller, and the replacement goods will be delivered to the buyer at the seller's expense. And of course the seller will reimburse the postage in the form of a coupon up to a maximum of 2,000ft.
Supplies warranty, product warranty, warranty
This section of the consumer information was prepared pursuant to the authorization of Section 9 (3) of Government Decree 45/2014 (II.26.) Using Annex 3 of Government Decree 45/2014 (II.26.).
In what cases can you exercise your right to warranty for supplies?
In the event of faulty performance by the Seller, you may assert a warranty claim against the Seller in accordance with the rules of the Civil Code.
What rights do you have based on your supplies warranty claim?
You can choose to have the following supplies warranty claims:
You may request a repair or replacement, unless it is impossible to meet the demand of your choice or the Seller would incur a disproportionate additional cost to the fulfillment of your other demand. If you have not requested or could not request the repair or replacement, you may request a proportionate delivery of the consideration or the defect may be repaired at the expense of the Seller, or repaired by someone else, or - ultimately - withdraw from the contract.
You may transfer from your chosen supply warranty to another, however, you will bear the cost of the transfer, unless it was justified or given by the Seller.
What is the deadline for you to enforce your warranty claim?
You must report the defect immediately after it is discovered, but no later than two months after the defect is discovered. However, please note that you may no longer exercise your warranty rights beyond the two-year limitation period from the performance of the contract.
If the subject of the contract between the consumer and the business is a second-hand thing, the parties may agree on a shorter limitation period; a limitation period of less than one year may not be validly established in this case either.
To whom can you assert your supply warranty claim?
You can assert your warranty claim against the Seller.
What are the other conditions for enforcing your warranty rights?
Within six months of performance, there are no conditions other than the notification of the defect to enforce your warranty claim if you certify that the product or service was provided by Seller. However, after six months from the date of performance, you are obliged to prove that the defect you recognized already existed at the time of performance.
In the case of used products, the warranty and guarantee rights develop differently from the general rules. In the case of used products, we can also talk about defective performance, but the circumstances on the basis of which the Buyer could expect certain defects to occur must be taken into account. Due to obsolescence, the occurrence of certain defects is becoming more frequent, as a result of which it cannot be assumed that a used product can have the same quality as a newly purchased one. Based on this, the Buyer may only enforce its warranty rights in respect of defects that are beyond the defects arising from the use and have arisen independently of them. If the used product is defective and the Customer, who qualifies as the Consumer, was informed about it at the time of purchase, the Service Provider is not liable for the known defect.
In what cases can you exercise your product warranty right?
In the event of a defect in a movable thing (product), you may - at your option - assert the warranty claim or the product warranty claim.
What rights do you have based on your product warranty claim?
As a product warranty claim, you can only request the repair or replacement of the defective product.
In which case is the product considered defective?
A product is defective if it does not meet the quality requirements in force at the time of placing on the market or if it does not have the characteristics specified by the manufacturer.
What is the deadline for you to enforce your product warranty claim?
You can assert your product warranty claim within two years of the product being placed on the market by the manufacturer. Upon expiry of this period, he shall lose this right.
Against whom and under what other conditions can you assert your product warranty claim?
You can only make a product warranty claim against the manufacturer or distributor of the movable item. You must prove the defect of the product in the event of a product warranty claim.
In which cases is the manufacturer (distributor) released from its product warranty obligation?
The manufacturer (distributor) is only released from its product warranty obligation if he can prove that:
the product was not manufactured or marketed in the course of his non - business activities, or
the defect was not recognizable in the light of the state of the art at the time of placing on the market or
the defect of the product results from the application of legislation or a mandatory official regulation.
It is sufficient for the manufacturer (distributor) to prove a reason for the exemption.
Please note that due to the same error, you cannot claim a warranty for a product and a product warranty at the same time, in parallel. However, if your product warranty claim is successfully enforced, you can assert your warranty claim against the manufacturer for the replaced product or repaired part.
In what cases can you exercise your right to warranty?
In case of defective performance, Decree 151/2003 on the mandatory warranty for certain durable consumer goods. (IX. 22.) of the Government, the Seller is obliged to provide a guarantee.
Legislation stipulates the provision of a warranty for durable consumer goods (eg technical items, tools, machines) and their parts, the purchase value of which exceeds HUF 10,000.
What rights do you have under the warranty and within what period?
151/2003 on the mandatory warranty for certain durable consumer goods. (IX. 22.) defines the cases of the obligatory guarantee. In the case of Products not covered by this case, the Seller does not provide a warranty. The warranty claim can be enforced during the warranty period. If the obligor fails to comply with his obligation to call upon the claimant within a reasonable time, the warranty claim may be enforced in court within three months of the expiry of the time limit set in the call, even if the warranty period has expired. Failure to meet this deadline will result in disqualification. The rules governing the exercise of warranty rights shall otherwise apply mutatis mutandis to the enforcement of warranty claims. The warranty period is one year. Failure to meet this deadline will result in disqualification. The warranty period begins with the delivery of the consumer product to the consumer or, if the commissioning is carried out by the business or its agent, begins on the day of commissioning. For any warranty claims of more than one year, please contact the manufacturer.
What does the warranty have to do with other warranty rights?
The warranty is valid in addition to the warranty rights (product and accessory warranty), a fundamental difference between the general warranty rights and the warranty is that the burden of proof is more favorable to the consumer in the case of a warranty.